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Shipping Policy
THE FOLLOWING ARE THE TERMS AND CONDITIONS CONSTITUTE OUR SHIPPING POLICY. DUE TO NEW SAFETY PRECAUTIONS PLEASE ALLOW 30-45 BUSINESS DAYS TO PROCESS YOUR ORDER. SHIPPING (THIS EXCLUDES THE TIME IT TAKES TO PROCESS YOUR ORDER) WILL TAKE ADDITIONAL TIME DEPENDING ON YOUR DELIVERY LOCATION. PROCESSING AND SHIPPING TIMES MAY INCREASE DURING HOLIDAYS, DUE TO POPULAR DEMAND, AND OTHER PEAK SEASONS.
WE DO NOT GUARANTEE ORDERS TO BE DELIVERED BY A PARTICULAR TIME, AND SHALL NOT BE LIABLE FOR ANY DIRECT/INDIRECT LOSS CAUSED BY DELIVERY ISSUES. THE ESTIMATED DELIVERY DATE INDICATED ON THIS WEBSITE IS STRICTLY FOR REFERENCE ONLY.
SHIPPING RATES & DELIVERY ESTIMATES
- ORDERS (INCLUDING PRE-ORDERS) MAY TAKE BETWEEN 30-45 DAYS TO BE PROCESSED DUE TO CUSTOMIZATION, TIME, AND LABOR REQUIRED. THERE MAY BE DELAYS DUE TO POPULAR DEMAND OR PEAK SEASONS.
- ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S TRACKING INFORMATION. CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR SHIPMENT ONCE THE ORDER HAS LEFT OUR WAREHOUSE.
- PLEASE NOTE, ONCE AN ORDER IS PLACED IT CANNOT BE CANCELED OR CHANGED AT ANY STAGE. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED.
- AS EVERY ORDER IS UNIQUE, SHIPPING COSTS VARY DEPENDING ON THE CHOSEN DELIVERY METHOD, WEIGHT, AND DESTINATION OF YOUR ORDER. THE BEST WAY TO GET THE INFORMATION ABOUT THE DELIVERY PRICE IS TO ADD THE PRODUCT(S) YOU WANT TO PURCHASE TO THE BAG AND PROCEED TO CHECKOUT. HERE, CHOOSING THE DELIVERY OPTION AND INDICATING YOUR ADDRESS, THE DELIVERY PRICE WILL BE AUTOMATICALLY UPDATED AND VISIBLE.
- WE DO NOT SHIP TO PO BOXES. WE ARE UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT.
- OCEAN PARK IS NOT RESPONSIBLE FOR ANY SHIPMENT DELAYED SITUATIONS ONCE THE PACKAGE HAS LEFT OUR FACILITIES. PLEASE CONTACT THE COURIER COMPANY IF YOU ARE EXPERIENCING ANY SHIPPING DELAYS.
SHIPMENT CONFIRMATION
YOU WILL RECEIVE A SHIPMENT CONFIRMATION EMAIL ONCE YOUR ORDER HAS SHIPPED.
INTERNATIONAL SHIPPING OPTIONS AND COSTS
INTERNATIONAL SHIPPING RATES VARY. DURING CHECKOUT WE CALCULATE SHIPPING COSTS BASED ON YOUR LOCATION AND ESTIMATED WEIGHT OF YOUR PACKAGE.
CUSTOMS, DUTIES, AND TAXES
INTERNATIONAL SHIPPING RATES VARY. DURING CHECKOUT WE CALCULATE SHIPPING COSTS BASED ON YOUR LOCATION AND ESTIMATED WEIGHT OF YOUR PACKAGE.
FAILED DELIVERY/RETURNED TO SENDER/ABANDONED PACKAGES.
- IF YOUR PACKAGE CANNOT BE DELIVERED TO PROVIDED SHIPPING ADDRESS DUE TO INCORRECT SHIPPING ADDRESS AND/OR PHONE NUMBER, THE PACKAGE WILL BE RETURNED TO THE SENDER (OCEAN PARK) AT CUSTOMER'S EXPENSE.
- IF RECEIVER IS ABSENT UPON DELIVERY ATTEMPTS, PACKAGE WILL BE HELD AT LOCAL SHIPPING CENTER FOR PICK UP. IF CUSTOMER FAILS TO PICK UP, PACKAGE WILL BE RETURNED TO SENDER (OCEAN PARK) AT CUSTOMER'S EXPENSE.
- FOR INTERNATIONAL CUSTOMERS, IF YOU REFUSE RECEIPT OF PACKAGE, THE PACKAGE WILL BE RETURNED TO OCEAN PARK AT CUSTOMER'S EXPENSE. THE EXPENSE MAY INCLUDE SHIPPING AND ANY DUTY AND TAX THE PACKAGE MAY INCURRED. THIS AMOUNT WILL BE DEDUCTED FROM TOTAL AMOUNT REFUNDED.
- PACKAGES WILL BE HELD AT CUSTOMS FOR 30 DAYS, AFTERWARDS IT WILL BE DEEMED ABANDONED. CUSTOMERS WHO ABANDONED A PACKAGE WILL FORFEIT RIGHT TO AN EXCHANGE OR RETURN FOR THEIR ORDER.
MISSING PACKAGES
- IF YOUR ITEMS GET LOST IN THE MAIL, YOU WILL NEED TO LODGE A FORMAL INVESTIGATION WITH THE COURIER COMPANY FOR THEM TO COVER YOU FOR THE LOSS/DAMAGES OF YOUR ITEMS.
- IF YOU CHOOSE NOT TO SHIP YOUR ITEMS TRACKED OR SIGNED FOR, AND YOUR ITEMS BECOME LOST, YOU WILL NOT BE REIMBURSED FOR YOUR LOSS/DAMAGES. OCEAN PARK WILL NOT PAY TO COVER THE COST OF POSTAGE AND LOST ITEMS IN THE MAIL. COURIER COMPANY WILL BE YOUR PRIMARY CONTACT FOR LOSS/DAMAGES UNDER THEIR SERVICES.
OCTOBER 03, 2022